In iOS 11 (and higher) Apple is replacing the JPEG image format with the new HEIC alternative, it is being predefined for those OS versions. 

HEIC is the file format name Apple has chosen for the new HEIF standard. HEIF stands for High Efficiency Image Format, and, as the name suggests, is a more streamlined way to store image files. Using advanced, modern compression methods it allows digital photographs to be created in smaller files sizes, all while retaining higher image quality than its JPEG alternative.

Those photos, which are taken in HEIC (High Efficiency) format, could not be uploaded to the website through the Control Panel, cause that format is not supported by our system yet.

However, we've found 3 options for Iphone users:

  1. Take your pictures in a Portrait mode (it will be saved in .jpg by default);
  2. Download a HEIC converter in the App Store, so you can easily convert any photo to .jpg in a right way;
  3. Switch your Camera settings. To switch back from .heic, simply open up your iPhone's Settings and hit Camera. In the Camera settings, tap the Formats option. On the Formats screen, select Most Compatible instead of High Efficiency.
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