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I didn't Receive SMS Verification Code. What do I do?
I didn't Receive SMS Verification Code. What do I do?

Find quick fixes for not receiving SMS verification codes, ensuring continued account security and access

Rebecca Mitchell avatar
Written by Rebecca Mitchell
Updated over a year ago

To fortify the security of your account, we dispatch a verification text message (SMS) to your phone, ensuring that "you" are indeed you. This acts as an invaluable layer of security, preserving the safety of your account continually.

Certain phone carriers and countries might encounter issues receiving this code, which is why we recommend adhering to the following steps if the code does not reach your phone:

  • Initially, please wait a few minutes and opt for the "Resend new code" option to request a new code.

  • Ensure that your SIM card is operative and that your phone’s signal reception is stable.

  • Be cognizant of the fact that international roaming can impede your ability to receive our text messages; you may need to cease roaming to successfully acquire our message.

  • Confirm that your phone is currently able to receive text messages. If you're able to receive messages from other sources, attempt to resend the code by selecting the "Resend new code" option.

  • Verify the accuracy of the entered phone number, and try resending the code once more.

Should you require additional assistance, please do not hesitate to reach out to our Account Management Department through support@modelcentro.com or live chat, conveniently available on this page.

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